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Another reason to love Apple
Mar. 18th, 2007 10:18 pmI bought an iPod in June 2005--60 gigs, photo. Nice device; I love it. But recently, the battery has not been holding a charge as well as it used to.
I expected this; things wear out, after all. I considered getting a new one, but even the lighter version of the one I want is expensive. So I looked up battery replacement on the Apple site.
Out-of-warranty replacement is between $60 and $70; high, but much cheaper than buying a new one, and I have something I want to save my money for at the moment. But I checked, and it appeared that my iPod was still covered by the Extended Care warranty I'd purchased when I bought it. I'm not sure why I did at the time, because usually I ignore such offers. Maybe because the device was so expensive (for me, anyway).
The site was a little confusing, so I called Apple, and the nice gentleman who answered checked my iPod's serial number (a misnomer; more letters than numbers) again and confirmed that it was covered. He told me I could send it in, or take it to an Apple store so they could check the charge themselves.
I made an appointment and went in today. I expected to leave the thing there for a few days while they checked and decided. But within ten minutes the Genius (that's what they call 'em) was back out with a couple of papers. I was signing the receipt before I realized that it wasn't my iPod on the counter.
It was a new 60 gig color display photo iPod. Despite the fact that Apple stopped offering them when the video iPods came out.
The Genius told me easily that mine was so old that it was simpler just to give me a fresh one...in part, he implied, because my extended care plan would be running out in a few months.
So I got a brand new iPod, unscratched, unscathed, with a new battery. For no charge, bar the $59 I paid almost two years ago. For less than it would have cost to replace the battery without a warranty, and certainly much faster.
Yeah, I guess the extended care plan was worth it.
Wow.
I expected this; things wear out, after all. I considered getting a new one, but even the lighter version of the one I want is expensive. So I looked up battery replacement on the Apple site.
Out-of-warranty replacement is between $60 and $70; high, but much cheaper than buying a new one, and I have something I want to save my money for at the moment. But I checked, and it appeared that my iPod was still covered by the Extended Care warranty I'd purchased when I bought it. I'm not sure why I did at the time, because usually I ignore such offers. Maybe because the device was so expensive (for me, anyway).
The site was a little confusing, so I called Apple, and the nice gentleman who answered checked my iPod's serial number (a misnomer; more letters than numbers) again and confirmed that it was covered. He told me I could send it in, or take it to an Apple store so they could check the charge themselves.
I made an appointment and went in today. I expected to leave the thing there for a few days while they checked and decided. But within ten minutes the Genius (that's what they call 'em) was back out with a couple of papers. I was signing the receipt before I realized that it wasn't my iPod on the counter.
It was a new 60 gig color display photo iPod. Despite the fact that Apple stopped offering them when the video iPods came out.
The Genius told me easily that mine was so old that it was simpler just to give me a fresh one...in part, he implied, because my extended care plan would be running out in a few months.
So I got a brand new iPod, unscratched, unscathed, with a new battery. For no charge, bar the $59 I paid almost two years ago. For less than it would have cost to replace the battery without a warranty, and certainly much faster.
Yeah, I guess the extended care plan was worth it.
Wow.
